Vistaprint, or Vista Print, is a popular company known for empowering small businesses to create professional and high-quality marketing materials at an affordable price. You might have heard of Vistaprint for its printing services, such as business cards, and wedding invitations, and other services like website builder, logo, packaging, etc.
Vistaprint offers a wide range of services to help your business grow, but is it the right choice for you? Should you trust this company? In this article, we’ll explore Vistaprint’s key features, pros, and cons, and provide insights from real customer and platform reviews to help you decide whether to trust this platform.
Table of Contents
- What Does Vistaprint Offer? A Deep Dive into Products and Services
- Easy Customization for Everyone
- Is Vistaprint Right for Your Small Business?
- Vistaprint Website Builder
- Customer Support and Service
- The Bottom Line
What Does Vistaprint Offer? A Deep Dive into Products and Services
One of the biggest green flags of the company is its reasonable prices. You wouldn’t have to worry about having enough money because there’s always a pricing plan for you.
Vistaprint has hope for your business, it provides a wide range of products and services to help you stand out from your competition. First, let’s explore some of its key services:
Tangible Marketing Materials
Here’s the list of Vista Print’s printed products that you can order via their website or their physical stores located in the Netherlands, Canada, USA, India, Australia, etc.
- Business Cards: You can avail their business cards at great prices.
- Postcards: These are perfect if you do direct mail or you have a business with products. You can send these personalized postcards as ‘thank you’ notes as a trademark for your business.
- Signs: These tangible signs are effective especially if you have a physical store.
- Flyers: These are ideal for advertising events, sales, or special promotions.
- Promotional Items: You can have customized items for your business’s promotional products.
- Holiday Cards: These are also essential to keep your relationship with your customers afloat. These are great especially if you sell tangible products and ship them during the holiday season.
Digital Marketing Tools
Aside from the tangible services mentioned above, you can also enjoy their digital marketing services for your online business.
Here are some of the services they offer:
- Website Builder: Vista Print offers a website builder partnered with Wix. You can customize your own website with the help of AI for much easier access.
- Email Marketing Tools: Manage your email campaigns and connect with your customers.
- Design logo: They have a logo and brand identity pack that you can choose from. It is partnered with 99designs so you won’t have to worry about high-quality designs. The logo design also has a collaboration feature depending on your plan, this means multiple people are working on your project for a much faster turnaround time.
Easy Customization for Everyone
Vistaprint offers simple templates and easy-to-understand tools to help you easily customize your materials to perfectly match your brand. You can also upload your designs or use their pre-made templates to create a unique and professional look.
This comprehensive range of services means you can find almost everything you need to keep your business looking polished and professional, all in one convenient place. They also have fast response and consistent service, so you don’t have to worry.
User-Friendliness
The Vistaprint website is designed to be intuitive and easy to navigate. You can quickly browse templates, add your details (like your logo and contact information), and preview your design before placing your order. This straightforward process saves you valuable time and effort.
Quality Assurance
Despite having affordable prices, you can guarantee that the products you will get are all in good quality. Vistaprint uses advanced printing technology to ensure that your marketing materials will look impressive. They are also prompt in orders so you can expect your finished product at the agreed timeline.
Is Vistaprint Right for Your Small Business?
Let’s focus more on small businesses. If you are running a small business or is thinking of starting a new one, you will definitely need professional marketing materials for your promotional endeavors. Now, since you are just starting, you will need a budget-friendly platform, this is where Vistaprint comes in the picture.
They make it simple to create high-quality products that accurately represent your brand. Whether you’re starting from scratch or updating your current materials, Vistaprint offers the tools and services you need to help your business thrive.
As of February 5, 2025, Vistaprint remains a popular choice for small business owners seeking affordable marketing materials.
To help you better know Vistaprint’s way, we have compiled here what other customers say about their experiences with Vistaprint, based on various legitimate review sites or sources.
Vistaprint Reviews
Let’s take a closer look:
1. ConsumerAffairs
According to this review website, customers praise VIstaprint’s user-friendly design tools, free templates for any style, affordable pricing, and printing services for every need.
One customer shared that Vistaprint replaced her stolen or damaged packages without hassle. However, some noted the lack of expedited delivery options or the lack of delivery-time options as a downside.
2. Tekpon
This review emphasizes the platform’s ease of use and wide range of customizable products, from business cards to promotional items. Customers appreciate the ability to upload their own designs or use pre-made templates. However, some users find the customization options for websites restrictive.
Customers said that Vistaprint is good for startups, freelancers, small businesses, medium businesses, and large enterprises.
3. Website Planet
According to reviews from Website Planet, Vistaprint’s website builder is great for beginners with no technical skills, offering over 600 responsive templates and social media marketing tools. The downside is, that users are limited by the block-style layout of templates, which can feel restrictive for advanced customization. Lastly, it has no free plans.
4. Yelp
Yelp reviewers often mention that Vistaprint is a good solution for quick and simple printing needs. While many are satisfied with the quality of basic products like business cards, other customers have expressed concerns about inconsistent print quality. There are quite a few negative reviews in this source.
5. TrustRadius
According to reviews from TrustRadius, customers enjoy the convenience of ordering materials like car magnets and custom signs quickly. However, some reviewers noted that the sizing of materials isn’t always standard, which can cause issues when integrating with other marketing tools.
Other customers note that IVstaprint is good for future projects, also they use the platform more on printing postcards and promotional products.
6. G2
Users on G2 appreciate Vistaprint for its competitive prices and fast turnaround times for basic printing needs. One reviewer mentioned using Vistaprint as a temporary solution while waiting for higher-quality prints from other providers.
7. Trustpilot
More reviews from Trustpilot often highlight Vistaprint’s excellent customer service and frequent discounts or promotions that make bulk orders more affordable. The review site rates Vistaprint 4.6 stars out of five.
On the negative side, some customers did mention delays in shipping during peak seasons.
8. Better Business Bureau (BBB)
The BBB rates Vistaprint A+ which means it is a highly recommended platform. They praise Vistaprint for resolving customer complaints quickly and offering refunds or replacements when needed.
According to the review, the majority of the complaints often revolve around shipping delays or minor quality issues.
9. Reddit Business Forums
Small business owners on Reddit often recommend Vistaprint for startups due to its affordability and simplicity but advise caution when ordering in bulk due to occasional inconsistencies in print quality. ON
While other review sites praise Vistaprint, you can find lots of negative reviews on Reddit.
On the other hand, one user even mentioned he recently ordered business cards, and it exceeded his expectations.
10. ProductReview
This review site rates Vistaprint a solid 3.0 stars and a 46% positive rating. Users expressed a 10/10 rating when it comes to uploading their own designs and claiming it within 5 days. They praise Vistaprint for the services and the prices as well.
11. Tom’s Guide
The reviews note that Vistaprint has affordable pricing and frequent discounts. They also praise the basic but highly functional software tools it offers. On the downside, some claimed that the photo cards are low-quality, and some interfaces are dull and dated within the website.
12. PC Mag
Reviews from PC Mag noted that Vistaprint has excellent print quality, reasonable prices, and they have good card-designing tools and paper selection. On the downside, they claim that some of the templates are not as slick as some of its competitors so it is much better if you can upload your own.
What Customers Love Based on the Reviews
After reading the reviews above from trusted sources, we have compiled what is Vistaprint pros that customers love:
1. Comprehensive List of Services
Vistaprint provides an all-around range of services, making it a one-stop shop for many businesses. They offer traditional marketing materials like business cards and brochures, as well as digital marketing solutions.
2. Responsive Customer Care
Vistaprint is dedicated to giving you less hassle when dealing with their services. If there are any problem that arises during your time with them, they will either refund or change your product as soon as possible. They offer multiple ways to reach out for support, including a phone line, live chat, and email.
They also have a live design support team available to assist with logo design, printed product design, and other creative queries.
3. Helpful Design Assistance
Many customers like to have voice conversations, especially when trying to complete something complex, like a design, so Vistaprint agents always can initiate an outbound call to those customers.
4. Great Adaptability
Vistaprint has adapted over time to cater to online businesses as well as offline businesses. They offer something for every business, from office supplies to printed product designs and social media design to help with social media strategies.
Now, here are some of the downsides of the platform:
Areas for Improvement According to Customers
1. Inconsistent Print Quality
Some users have reported quality issues, such as bad photo quality.
2. Delivery Issues
Delayed delivery is always a complaint since Vistaprint does not offer other special delivery options.
3. Website and Ordering Process Problems
Some customers have experienced problems with Vistaprint’s website, finding it slow and difficult to use. One review said that the loading screen is too slow.
4. Limited Website Customization Options
While Vistaprint offers website-building tools, some users feel that the templates are too restrictive, limiting their ability to customize layouts freely.
But, regardless of the setbacks, many users still find Vistaprint reliable.
Vistaprint Website Builder
Aside from the physical marketing materials you can get from Vistaprint, one of the most sought services is its website builder which is partnered with Wix.
Vistaprint is often praised for its affordability and ease of you but when it comes to website building the opinions are always mixed, here’s why:
Pros and Cons of Vistaprint’s Website Builder
As you can see you can easily start building your website for free. Just click the button and you will be redirected to your website customization.
You can choose if you want an AI to assist you in personalizing your website or not.
It is very easy to use. Just type to the prompt everything you want for your site. Lastly, it has seamless integration with other tools and products.
After everything, you will be redirected to claim your domain
Now here comes the cons—it is not entirely free.
To use the website, you will need to buy your domain and subscribe to their plan. The process of customizing your website is free, but to use all the features, you need to pay.
Here are some other downsides:
- You can add and remove blocks on pages, but you cannot change the layout of the actual blocks. You can drag and drop what they’ve provided, but that’s about it.
- You are limited in how much you can integrate, add on, or even edit within the tools provided.
While you can add a page description and keywords, that’s about all you can do. Basic SEO needs more than that, such as title tags, sitemaps, Open Graph features, and Schema for local businesses.
Customer Support and Service
When you need help, Vistaprint’s help center has your back. You can reach them by phone, email, or live chat—whatever works best for you.
They also provide FAQs for basic questions, you can just search the keyword for your question and you will be presented with the queries. Many customers have shared positive experiences, highlighting how friendly, knowledgeable, and responsive the team is.
Whether you have questions about your order, need technical support, or just want some guidance, Vistaprint’s help center is ready to assist and make sure you have a smooth experience.
The Bottom Line
Deciding whether or not to use Vistaprint is entirely up to you. It ultimately depends on your specific needs and priorities. Think of it this way: if affordability and ease of use are your primary concerns, then Vistaprint is worth considering.
However, be aware of potential downsides, such as delivery delays, limited features, and inconsistent print quality.
Overall, Vistaprint encourages dissatisfied customers to contact their help center for a refund or return. If you need physical marketing materials, this platform might be worth trying. Their digital marketing tools are also an option—just remember to check reviews before making a decision.
